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Customer Service

Shipping & Delivery
All goods shall be shipped at the customer's expense unless otherwise specified on this order or authorized by a Soltek team representative. Shipping fee will be added to the order before charged. Soltek Inc. insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Soltek Inc. and transfer of responsibility in the same way.
All orders paid by credit card must be shipped to the registered address of the card holder.

Tracking Your Order

You can check the status of your order by logging into your soltekdesign.com account. You cannot check the status of your order unless you have an account. After you have made a purchase you will receive a confirmation email that will include your product information and tracking number.


 Processing Times

Orders are processed Monday through Friday, excluding holidays. All packages are shipped via FEDEX. Please allow 1-2 business days for processing.
Two-day and overnight orders are given top priority. Orders with these shipping methods will ship the same day, pending product availability and credit card approval.

Soltekdesign.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock.


 Saturday and Sunday Delivery

 At this time we are unable to deliver on Saturdays or Sundays.


 Alaska, Hawaii, Puerto Rico, Canada and Mexico

We Shall add an additional $5.00 charge for standard shipping. Please contact Customer Service with any additional shipping concerns for these locations. Customer Service can be reached at 1-917-226-5140 from Monday-Friday between 9AM-6PM EST.


 International Locations

 At this time, due to fraudulent orders, Soltekdesign.com cannot ship international orders; North America only.


Shipping Rates

FEDEX Standard Ground charges apply unless a different service class is chosen

Please note that we are unable to ship to P.O. Boxes.

Privacy & Security
We are committed to protect your privacy. We will only use the information that we collect about you legally accordance with the law. As we use Paypal only as the method of payment, the card details you provide are 100% secure. We have no accesses to your card details apart from Name, billing address and contact details. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If you have any questions/comments about your privacy, you may contact us anytime.

Returns & Replacements

Making a return or exchange:

1. Request a Returns Merchandise Authorization (RMA) number within 2 days of receiving your order by emailing sales@soltekdesign.com. Your RMA number is valid for the next 7 days within which you can send your unwanted item(s) back to us.
2. Book a collection with FEDEX, by calling 1-800-463-3339 or visiting 
www.fedex.com to find the telephone number of your nearest FEDEX office.
3. Complete your returns letter with your RMA number (and fill in the FEDEX shipping document if applicable) and sign it. 
4. You will be notified by email once your return has been received and processed.


Exchanges

Please note we can only exchange items for items of equal price. When requesting your RMA, please specify the SKU of the item(s). If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.


Gift returns

If you have received an item as a gift, you may exchange it for an item as described previously in the "Returns or Exchange" section above (you will need to register as a customer). Additional shipping and  taxes will be applied. Corporate gifts may only be returned by the original purchaser and within seven working days of initial receipt.


Receiving a refund

If refunds are due to a registered cusomer, your refund will be credited by mailed check and will exclude shipping costs which we deduct to cover the cost of our collection service. 

Important information

Items must be returned within 7 days of receiving your RMA number.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items must be returned in their original packaging to ensure they are adequately protected in transit. Item slip covers must also be used to enclose the item(s) as they are considered part of the product, and your return wil not be accepted if the item is damaged. We ask that items are returned to us via FEDEX to ensure that they are protected and insured during transit. Our address for all returns: Soltek Inc., Oval Receiving, 17A Stuyesant Oval, First Ave, NY, NY 10009 USA (Tel: 212-375-8110) and we request that you contact us at sales@soltekdesign.com in relation to such returns. Please note that we will not accept liability for goods that are not returned via FEDEX.

Notwithstanding anything else in these terms and conditions, we reserve the right to charge you for the cost of returning items to us.


Our policy

Items should be returned new, unused, intact and with all Soltek tags still attached. Returns that are damaged or soiled shall not be accepted and shall be sent back to the customer.

When part of the original shipment- all, belts, chains, straps, dust bags and tags must be included with your return.

Please email sales@soltekdesign.com if any of your purchases have been delivered without a Soltek tag. All items returned must have a Return Merchandise Authorization (RMA) number which we will generate for you once we have received an email at sales@soltedesign.com or telephone call at 917-686-6183 with a return request. Unidentified returns may be returned to the sender.


Late Returns

Items must be returned within 7 days of the date of your RMA request.

Returns outside these timeframes may be accepted at the discretion of Soltek Inc. and may only be refunded as a store credit. Please note that RMA numbers requested after 7 days will also be granted at our discretion.


Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one (1) month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items at the best available cost.


Ordering
Orders may be made direclty from this web site or by phone +1 (917)-226-5140
Payment, Pricing & Promotions
Please NOTE: Chic for Less Item Sales are final. No exchanges or refunds shall be granted. Prices quoted on this web site are firm until payment is received.
Viewing Orders
Registered customers may view thier order history at any time by following the directions on this web site. All customers will be presented with their complete order details before final checkout and payment.
Updating Account Information
Customers are encouraged to register, and to keep their information current for prompt handling of orders in the future.

>>>>We value our Customers and will exert our Best Efforts to satisfy your needs<<<<<